In a statement sent to TechCrunch over the weekend before Petnet said the outage was resolved, a Petco representative said, “Petco is a minor and passive investor in Petnet, but we do not have any involvement in the company’s operations nor insight into the system outage they are currently experiencing. Petnet also experienced a similar system outage last month.Īccording to Crunchbase, Petnet.io has raised $14.9 million since it was founded in 2012, including a Series A led by Petco. We have contacted the company again for comment. A message sent to their Twitter account was also not replied to. TechCrunch tried contacting their emails and got delivery failure notices. Messages to the company’s support email and CEO Carlos Herrera were undeliverable. 22 that the SmartFeeders are returning online.ĭuring that time, customers voiced frustration at the company’s lack of responses to their questions on Twitter and Facebook. 19, the company said that it is “working closely with our third-party service provider in regards to the outage,” before announcing on Feb. The company said in a tweet that the SmartFeeders were still able to dispense on schedule, but several customers replied that their devices had also stopped dispensing food or weren’t dispensing it on schedule. 14 that it was investigating a system outage affecting its second-generation SmartFeeders that made the feeders appear to be offline. While the startup’s customer service tweeted over the weekend that its SmartFeeders and app’s functionality have been restored, Petnet’s lack of responsiveness continues to leave many customers frustrated and confused. Make an Impact Donate Show your love for animalsand help every pet find the loving home they deserve. With 330 million invested, we’re creating a lifesaving nation. Petnet, the smart pet feeder backed by investors including Petco, recently experienced a week-long system outage affecting its second-generation SmartFeeders. Care All For Love Pets change our lives, let’s save theirs Together we find a way to harness the power of love to make communities and pet families closer, stronger, and healthier.
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